All products are directly shipped from South Korea. Shipping carriers may vary depending on the country of arrival.

Currently, we ship to 53 countries worldwide. If you can’t find your country, email us at info@mely.co to discuss how we may potentially help you ship to your country!

📍 NORTH/SOUTH AMERICA:

• Argentina
• Brazil
• Canada
• Chile
• Mexico
• United States

📍 EUROPE:

• Austria
• Belgium
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Luxembourg
• Moldova
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland
• United Kingdom

📍 ASIA:

• Bahrain
• China
• Hong Kong
• India
• Indonesia
• Japan
• Kuwait
• Macao
• Malaysia
• Oman
• Philippines
• Qatar
• Saudi Arabia
• Singapore
• Taiwan
• Thailand
• Turkey
• United Arab Emirates
• Vietnam

📍 AFRICA:

• Egypt
• Morocco

📍 OCEANIA:

• Australia
• New Zealand

📦 Standard: 9.99 USD (2–3 weeks)

✈️ Express: 21.99 USD (3–5 business days)

Orders are delivered within 3–21 business days or more, based on the method of shipping and the country of arrival. Order processing times are not included in shipping time estimates.

✳︎ Please be aware your country’s customs & duties, shipping carriers, and other unexpected local regulations may affect your delivery time.

 ✳︎ We highly recommend you to check your country’s customs & duties regulations before placing an order. Returns and refunds cannot be processed due to any unexpectancy/issues regarding customs & duties clearance. 

 ✳︎ For more information, please inquire us at info@melyv.co for detailed expected time of arrival of your package.

Once order processing and shipping fulfillment has begun, your shipping information cannot be changed. Please contact us immediately via support chat or info@melyv.co to change any information before order processing beings.

Please input all information correctly upon placing your order. Melyv is not responsible for any shipping issues caused by the recipient.

Please contact us immediately via support chat or info@melyv.co to cancel your order. Once order processing and shipping fulfillment has begun, your order cannot be canceled.

You can track your order on your account's ‘order history’ or simply just email us. Order processing times are not included in shipping time estimates. You will receive a confirmation email and tracking information once the order has been processed and shipped. 

Shipments over certain weight or dimensions depending on the country of order may be restricted. Your order may be cancelled in case it exceeds these limits and we will make sure to notify you via email. We recommend splitting your order to meet the threshold.

‼️ We highly recommend you to check your country’s customs regulations before placing an order. Returns and refunds cannot be processed due to any unexpectancy/issues regarding customs & duties clearance. 

‼️ DDU, DAP Shipments: once the package has arrived in your country of destination, you will be notified by your local carrier to handle customers & duties payment for clearance.