PAYMENT
Q. Are Pay Pal and bank transfers the only payment options?
Currently we only accept Pay Pal or bank transfers. For any inquiries regarding payment methods, please contact our customer support at info@mely.co.
Q. Which currencies are accepted?
Pay Pal: You can pay in your local currency, and PayPal will automatically convert it to USD
Bank Transfer: USD, CAD, EUR, GBP, AUD
Q. How long does Pay Pal or bank transfers take to process?
PayPal payments are usually processed within a few hours, though occasional technical issues may cause a delay.
For bank transfers, processing may take 1–5 business days (or longer) depending on your bank and any intervening weekends or holidays.
Your order process will begin shortly after the payment is successfully processed.
Q. How can I select between the two payment methods?
You can choose to purchase by Pay Pal or bank transfers when checking out your orders.
Q. I’m paying in my local currency (CAD/EUR/GBP/AUD) via bank transfer, but the final checkout amount is shown in USD. How can I pay using my local currency?
Upon completing an order, we will email you the final price including duties/taxes/shipping fees in the following currencies based on the current exchange rate of when the order was placed.
Q. Who is responsible of the transfer fees when making a payment via bank transfer?
Customers are responsible for all transfer fees. Please instruct your bank to use the "OUR" (Sender pays all fees) option to ensure we receive the full order amount.
Q. Are credit/debit card transactions available as payment options in the future?
Yes, we are actively working on adding Shopify Payments for your convenience!
Q. Bank Transfer Instructions
Please ensure the full order amount is transferred within 7 business days of placing your order.
[BANK INFORMATION]
✳︎ Bank Name: KEB Hana Bank
✳︎ Bank Address: 35, Eulji-ro, Jung-gu, Seoul, South Korea (Postal Code: 04523)
✳︎ KEB Hana Bank International Code (SWIFT BIC): KOEXKRSE
[BENEFICIARY INFORMATION]
• Beneficiary Account: 115-910014-47438
• Beneficiary Name: KIM SUSAN MINJEE
• Beneficiary Mobile: +82 010-2298-9408
• Beneficiary Address: #303, 31-12 Guuigangbyeon-ro, Guui-dong, Gwangjin-gu, South Korea (Postal Code: 05115)
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✳︎ We accept USD, CAD, EUR, GBP, AUD
✔️ Upon completing an order, we will email you the final price including duties/taxes/shipping fees in the following currencies based on the current exchange rate of when the order was placed.
✔️ Customers are responsible for all transfer fees. Please instruct your bank to use the "OUR" (Sender pays all fees) option to ensure we receive the full order amount.
✔️ Bank transfer processing may take 1–5 business days (or longer) depending on your bank and any intervening weekends or holidays. Your order process will begin shortly after the payment is successfully processed.